The design of everyday things
The design of everyday things
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First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. "The Design of Everyday Things" is a primer on how and why some products satisfy customers while others only frustrate them.
1.The Psychopatology of everyday things
2.The psychology of everyday actions
3.Knowledge in the head and in the world
4.Knowing what to do
5. To err is human
6.The design challenge
7.User-centered design.
1.The Psychopatology of everyday things
2.The psychology of everyday actions
3.Knowledge in the head and in the world
4.Knowing what to do
5. To err is human
6.The design challenge
7.User-centered design.
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